How can I re-schedule a delivery? To re-schedule a delivery, call our Customer Service Department at 800-265-6170 or email to firstname.lastname@example.org. We require seven (7) business days notice to process all schedule changes. Gourmet Daily™ is unable to change any delivery dates not re-scheduled within this stated deadline.
What is your cancellation policy? We need 7 days notice to cancel your delivery. The cut off date is Wed 5pm for the following weeks delivery.
Can I change the delivery address for one or more of my next deliveries? We need 7 days notice to cancel your delivery. The cut off date is Wed 5pm for the following weeks delivery.
What if there is an error / problem with a meal I received? If there is an error with an individual meal you received, Gourmet Daily™ will issue a meal credit (i.e. breakfast credit, lunch credit, dinner credit or snack credit). Upon your request, if you prefer to receive a refund for your meal credits at the end of your program cycle, we will issue a refund to your credit card. The monetary amount of your refund will represent the fair value of your meal(s) and is subject to change without notice. If you do not request a refund, all outstanding meal credits will remain in your account for future use.
Please call our Customer Service Department at 800-265-6170 or email to help@GourmetDaily.com for any meal issues.
**If you choose to contact us about your order via email, please include your full name, order number, telephone number and clearly state your change request.
*** To explain how our pro-rate formula works, we extend discounted rates for programs with longer days per cycle. For example, our 32 day program costs less per day than our 14 day program. If you order a 32 day program but cancel your last two weeks, your 31 day discounted daily rate no longer applies to your total order. You will be charged the regular rate of a 14 day program and will be refunded the difference.
Disclaimer: Any and all credits, whether promotional or otherwise, must be utilized within six (6) months of their date of issue. Any credits unused by said time shall expire and will no longer be honored.